At Computer Service 360, we provide digital, web, marketing, cloud, server, business technology, and consultancy services to businesses across the USA. Because many of our services involve customized work, professional time, digital deliverables, or services that begin after purchase, refunds are handled according to the nature and stage of the service.
By purchasing our services, you acknowledge and agree to the terms of this Refund Policy.
This Refund Policy applies to services offered by Computer Service 360, including:
Refund eligibility depends on the service purchased, the amount of work completed, and whether the service has already started.
A refund may be considered when:
Once substantial work has started, refunds may not be available for the portion of the service that has already been completed.
Website projects often involve planning, design, development, customization, content implementation, testing, and revisions.
If you cancel a website project before work begins, you may be eligible for a refund subject to any applicable payment processing charges.
Once development or customization has started, the refundable amount may be reduced based on the work already completed, resources used, and third-party costs incurred.
Completed work, delivered website components, purchased licenses, domains, hosting, plugins, themes, or other third-party services may not be refundable.
SEO and digital marketing services involve ongoing work, research, strategy development, campaign management, content, optimization, reporting, and other professional activities.
Because these services involve work performed over a specific period, payments for completed or partially completed service periods are generally non-refundable.
SEO and marketing results can also depend on search engines, advertising platforms, competition, market conditions, website changes, and other factors outside our control. Therefore, payment is not refundable solely because a particular ranking, traffic level, lead volume, conversion rate, or marketing result was not achieved.
Cloud and server services may involve account setup, configuration, migration, maintenance, monitoring, infrastructure changes, or third-party services.
Refunds are generally not available for services that have already been configured, activated, migrated, or substantially performed.
Third-party charges, infrastructure costs, hosting fees, licenses, subscriptions, and other non-refundable charges may not be eligible for reimbursement.
Consulting and technology services are based on professional time, analysis, recommendations, planning, and business requirements.
Once a consultation or professional service has been delivered, the related payment is generally non-refundable.
If a consulting session or service has been purchased but has not yet been scheduled or started, please contact us as soon as possible to discuss cancellation or refund eligibility.
For recurring or ongoing services, cancellation generally applies to future billing periods.
Cancelling a recurring service does not automatically create a refund for services already provided or for the current billing period.
If you want to stop a recurring service, contact us before the next billing date whenever possible.
Some projects may require third-party products or services, such as:
Third-party fees are subject to the refund policies of the respective provider and may not be refundable through Computer Service 360.
A refund may not be available when project delays or incomplete delivery result from the client's failure to provide required information, content, access credentials, approvals, feedback, materials, or other resources needed to complete the service.
If a project remains inactive for an extended period because required client information or approval has not been provided, Computer Service 360 may consider the work performed up to that point as delivered for billing purposes.
Refunds are not automatically provided simply because a customer changes their mind after purchasing a service or no longer requires the service.
We encourage customers to review the service scope, pricing, requirements, and expected deliverables before making a payment.
To request a refund, contact our team with:
Refund requests should be submitted as soon as possible.
We will review the request based on the service agreement, payment terms, work completed, and circumstances of the request.
Each refund request is reviewed individually. Approval of one refund does not establish an obligation to approve similar requests in the future.
If a refund is approved, we will communicate the approved amount and applicable refund method.
Any eligible refund will generally be processed using the original payment method where practical.
After a refund has been approved, processing time may depend on the payment provider, bank, card issuer, or other financial institution.
Computer Service 360 is not responsible for delays caused by third-party payment providers or financial institutions.
Before initiating a payment dispute or chargeback, we ask customers to contact Computer Service 360 so that we can review the issue and attempt to resolve it directly.
Unauthorized or fraudulent transactions may be investigated and handled according to applicable laws and payment-provider procedures.
Certain services may have additional cancellation, payment, or refund terms stated in a proposal, quotation, invoice, service agreement, or other written agreement.
Where applicable, those service-specific terms will be considered together with this Refund Policy.
Computer Service 360 may update this Refund Policy from time to time to reflect changes in our services, payment practices, or legal requirements.
The updated version will be published on this page with a revised effective date.
If you have questions about this Refund Policy or want to request a refund, please contact Computer Service 360 through the contact information provided on our website.
